Terms and Conditions

Man and Van Docklands Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Docklands provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company means Man and Van Docklands, the provider of the removal and associated services.

1.2 Customer means any individual, business, or organisation that makes a booking or uses the Companys services.

1.3 Services means any removal, man and van, loading, unloading, packing, transportation, or related services provided by the Company.

1.4 Goods means any items, furniture, personal possessions, equipment, or materials handled, transported, or stored by the Company on behalf of the Customer.

1.5 Contract means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial Customers, including loading, transport, and unloading of Goods between agreed locations.

2.2 The exact scope of the Services, including the type and size of vehicle, number of staff, estimated time, and any additional services, will be agreed at the time of booking and confirmed in writing where applicable.

2.3 The Company reserves the right to refuse to move any Goods that, in its reasonable opinion, may be unsafe to handle, illegal to transport, insufficiently packed, or likely to cause damage to property, vehicles, staff, or other Goods.

3. Booking Process

3.1 Bookings may be made by the Customer through the Companys accepted booking channels as communicated by the Company from time to time.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:

a. Collection and delivery addresses.

b. Description and approximate quantity or volume of the Goods.

c. Details of any heavy, fragile, or high-value items.

d. Access conditions at each address, including floor levels, lifts, parking restrictions, and any foreseeable difficulties.

e. Preferred dates and times for the Services.

3.3 Any quotation provided by the Company is based on the information supplied by the Customer. If this information is incomplete or inaccurate, the Company reserves the right to amend the quotation or charge additional fees.

3.4 A booking will be deemed confirmed only when the Company has accepted the booking and, where required, the Customer has paid any applicable deposit or provided card details for preauthorisation.

4. Access, Parking, and Service Conditions

4.1 The Customer is responsible for ensuring that suitable and legal parking is available for the Companys vehicle at all collection and delivery locations.

4.2 Any parking charges, permits, fines, or penalties incurred as a result of performing the Services will be payable by the Customer and may be added to the final invoice.

4.3 The Customer must ensure that access to the property is safe, clear, and suitable for the removal of Goods, including hallways, staircases, doorways, lifts, and external access routes.

4.4 If access is restricted, unsafe, or not as described at the time of booking, the Company may, at its discretion, either proceed with the work at an additional charge or refuse to complete all or part of the Services. In such circumstances, any agreed minimum charge or cancellation charges will still apply.

5. Packing and Preparation of Goods

5.1 Unless expressly agreed as part of the Services, the Customer is responsible for properly packing and securing all Goods prior to the arrival of the Companys staff.

5.2 All boxes should be securely sealed and clearly labelled. Fragile items must be appropriately protected. The Company will not be liable for damage to Goods that were inadequately packed by the Customer.

5.3 The Customer must ensure that all appliances are disconnected, defrosted, drained, and prepared for transport. The Company does not undertake plumbing, electrical disconnection, or specialist dismantling unless agreed in advance.

5.4 The Company may refuse to move Goods that are leaking, excessively dirty, hazardous, or not safely prepared for transport.

6. Excluded Goods

6.1 The Company will not carry or store any of the following without prior written agreement:

a. Dangerous, explosive, or hazardous materials, including gas cylinders, fuel, chemicals, and paint.

b. Perishable or refrigerated items.

c. Live animals or plants.

d. Cash, precious metals, jewellery, watches, bonds, securities, or high-value collections.

e. Illegal goods or substances.

6.2 If such items are transported without the Companys knowledge or consent, the Company accepts no liability for loss or damage and the Customer will indemnify the Company against any resulting claims, damages, or expenses.

7. Charges and Payments

7.1 Charges may be based on an hourly rate, a fixed price, or a combination thereof, as confirmed at the time of booking.

7.2 Unless otherwise agreed, time-based charges will commence when the vehicle arrives at the first address and will end upon completion of unloading at the final address, including any reasonable travel between addresses and any agreed breaks.

7.3 Additional charges may apply for:

a. Waiting time caused by delays not attributable to the Company.

b. Extra labour or time required due to incomplete packing or poor access.

c. Additional stops, changes of address, or route deviations.

d. Parking charges or penalties incurred while performing the Services.

7.4 The Company may require a deposit or full payment in advance to secure a booking. Any such requirement will be communicated to the Customer at the time of booking.

7.5 Unless agreed otherwise in writing, payment of the balance is due immediately on completion of the Services. The Company reserves the right to refuse to unload Goods until payment has been received in full.

7.6 If payment is not made when due, the Company may charge interest on the outstanding balance at the statutory rate and may take legal steps to recover any unpaid amounts.

8. Cancellations and Amendments

8.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as reasonably practicable using the same booking channel or another method accepted by the Company.

8.2 The following cancellation charges may apply:

a. More than 72 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or credited at the Companys discretion.

b. Between 24 and 72 hours before the scheduled start time: up to 50 percent of the estimated total charges or the deposit, whichever is greater.

c. Less than 24 hours before the scheduled start time or on the day of service: up to 100 percent of the estimated total charges.

8.3 If the Customer is not present or available at the agreed time and address, or if access is not possible, this may be treated as a same day cancellation and the relevant charges may apply.

8.4 Any request to change the date, time, or scope of the Services is subject to availability and may result in a revised quotation and additional charges.

9. Company Right to Cancel or Refuse Service

9.1 The Company reserves the right to cancel a booking or cease work if:

a. The Customer behaves abusively, is under the influence of drugs or alcohol, or poses a risk to staff.

b. The premises or working conditions are unsafe.

c. The Goods include prohibited or hazardous items.

d. The Customer has provided materially inaccurate or misleading information.

9.2 In such circumstances, the Company may treat the booking as cancelled by the Customer and apply the applicable cancellation charges.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.

10.2 The Companys liability for loss of or damage to Goods, whether caused by negligence or otherwise, shall be limited to the reasonable cost of repair or replacement, subject to a maximum aggregate amount per job as communicated by the Company or, if none is stated, a reasonable market value cap.

10.3 The Company will not be liable for:

a. Loss or damage arising from faulty, insecure, or inadequate packing by the Customer.

b. Pre existing damage, wear and tear, or inherent defects in the Goods.

c. Loss of data or loss of profits, business interruption, or any indirect or consequential loss.

d. Damage to premises or fixtures where such damage arises from the moving of Goods against the advice of the Company or where movement of the Goods is inherently risky due to size, weight, or access constraints.

10.4 The Customer must notify the Company in writing of any visible loss or damage to Goods or property as soon as reasonably practicable and in any event within 48 hours of completion of the Services. For non visible loss or damage, the Customer must notify the Company within seven days of becoming aware of the issue.

10.5 The Company shall have no liability for any claim not notified within the time limits set out in clause 10.4, unless the Customer can show that it was not reasonably possible to comply with those time limits and that the claim was made as soon as reasonably practicable.

11. Customer Responsibilities and Indemnity

11.1 The Customer is responsible for:

a. Obtaining and maintaining any necessary permissions, permits, or authorisations for access, parking, and removal of Goods.

b. Ensuring that the Goods do not include any prohibited items as described in these Terms.

c. Supervising the loading and unloading where necessary and providing clear instructions as to which Goods are to be moved.

11.2 The Customer will indemnify and keep indemnified the Company against any claims, costs, damages, or expenses arising from:

a. Any breach by the Customer of these Terms and Conditions.

b. Any inaccurate information provided by the Customer.

c. The carriage or handling of prohibited or hazardous items, whether or not disclosed to the Company.

12. Waste, Disposal, and Environmental Regulations

12.1 The Company is not a general waste carrier and will not remove or dispose of household refuse, builder waste, or hazardous materials unless this has been expressly agreed as a specific service and is compliant with applicable waste and environmental regulations.

12.2 Where the Company agrees to remove unwanted items for disposal or recycling, the Customer confirms that they have the right to dispose of those items and authorises the Company to arrange appropriate disposal.

12.3 The Customer is responsible for any fines, charges, or legal consequences arising from the improper request to dispose of items that cannot lawfully be handled or disposed of by the Company.

12.4 The Company will dispose of items only at approved facilities or through compliant service partners. The Customer acknowledges that additional fees may apply for disposal services and any applicable waste charges.

13. Delays and Events Outside Our Control

13.1 The Company will use reasonable endeavours to adhere to agreed dates and times, but all arrival and completion times are estimates and cannot be guaranteed.

13.2 The Company shall not be liable for any delay or failure to perform the Services due to events beyond its reasonable control, including but not limited to traffic, road closures, adverse weather, accidents, mechanical breakdown, public transport disruption, industrial action, or acts of government or public authorities.

13.3 If a significant delay occurs, the Company will inform the Customer as soon as reasonably practicable and will seek to rearrange or complete the Services where possible. Any adjustments to charges in such circumstances will be at the Companys discretion.

14. Insurance

14.1 The Company maintains insurance cover appropriate for its activities as a removal operator. Details of cover and any applicable limits or exclusions are available on request.

14.2 The Customer is encouraged to arrange additional insurance for high value or particularly fragile items, or where the value of the Goods exceeds the Companys standard liability limits.

15. Complaints

15.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that the Company has an opportunity to address the matter.

15.2 Any formal complaint should be submitted in writing, setting out relevant details, supporting information, and the desired resolution. The Company will investigate and respond within a reasonable time.

16. Data Protection and Privacy

16.1 The Company will collect and use personal data provided by the Customer for the purposes of managing bookings, providing the Services, processing payments, and fulfilling its legal obligations.

16.2 The Company will handle personal data in accordance with applicable data protection laws and will not sell personal data to third parties.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with the Contract or the Services shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services.

19. Entire Agreement and Amendments

19.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous agreements, understandings, or representations.

19.2 The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract unless otherwise agreed in writing.

20. Acceptance of Terms

20.1 By making a booking, paying any deposit, or permitting the Company to commence the Services, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.



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If there's a home removal coming up soon, or if you're thinking of relocating your office to somewhere more convenient and affordable, why not contact us and make things easier? We're the leading provider of removal assistance in the area, and in terms of value our services are hard to beat. Our staff have plenty of knowledge and experience, and will provide a high quality service no matter what. Our reputation speaks for itself, so if you're looking for a flexible array of relocation services, our man and van Docklands services are where you need to look first.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Docklands Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1 Forge Square
Postal code: E14 3GU
City: London
Country: United Kingdom

Latitude: 51.4889230 Longitude: -0.0196410
E-mail:
[email protected]

Web:
Description: As a result of many years of experience in man and van services throughout Docklands, SE16 we’ve become the leader in the branch. Call us now!
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